- Express delivery and free returns within 30 days
- support@furniturehailsfamily.store
- +1 562-866-9449
Welcome to FURNITUREHAILSFAMILY!
We believe in keeping things straightforward, clear, and transparent. Below are answers to some of the most frequently asked questions from our customers.
Shipping
Where do you ship?
At this time, we ship exclusively within the United States.
What are the shipping costs and delivery times?
We provide Free Standard Shipping on all orders. Delivery generally consists of two stages:
Processing Time: 1–2 business days
Shipping Time: 3–5 business days
Overall, your order is estimated to arrive within 4 to 7 business days. For additional information, please review our full Shipping Policy.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number. You can also check your order status through our Order Tracking page.
Payments & Security
What payment methods do you accept?
We process secure payments through Stripe and support major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. All transactions are processed in USD ($).
For additional information about payments, please review our Payment Policy.
Is my payment information safe?
Yes. Payments are handled through Stripe using industry-standard security measures, including PCI DSS compliance. Payment information is encrypted and transmitted through secure SSL connections. We do not store your complete card information on our servers.
Orders & Returns
What is your return policy?
We offer a 30-day return period beginning on the date your order is delivered. Eligible returns may qualify for free return shipping depending on the reason for the return. For complete requirements and conditions, please review our Return & Refund Policy.
How do I request a return?
To request a return, contact us at support@furniturehailsfamily.store with your order number and relevant details about the item you wish to return. If your request is approved, we will provide the applicable return instructions and, when eligible, a prepaid return shipping label.
Our Brand & Products
Are your products new?
Yes. All chairs and other products offered by FURNITUREHAILSFAMILY are new and selected with attention to quality and functionality.
How can I contact support?
Our support team is available to help with questions, concerns, orders, payments, shipping, and returns.
Email: support@furniturehailsfamily.store
Phone: +1 562-866-9449
Hours: Monday – Friday, 8:00 AM – 5:00 PM
We aim to respond to customer emails within 24 business hours.
For additional assistance or contact details, please visit our Contact Us page.