- Express delivery and free returns within 30 days
- support@furniturehailsfamily.store
- +1 562-866-9449
At FURNITUREHAILSFAMILY, we are committed to providing quality chairs and ensuring that your purchase meets your expectations. If something is not right with your order, we aim to make the return process straightforward and as hassle-free as possible.
Key Return Information
Return Window: 30 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By mail
Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
Return Shipping (Change of Mind): Customer is responsible
Refund Processing Time: Within 10 business days after approval
How to Start a Return
To request a return, please contact us at support@furniturehailsfamily.store and provide the following information:
- Your full name and order number
- The item(s) you would like to return
- The reason for the return, such as damage, incorrect item, change of mind, or no longer needed
Important: Returns sent without receiving prior approval from FURNITUREHAILSFAMILY will not be accepted. After your return request has been approved, we will provide the applicable return address and instructions for completing the return.
Return Eligibility
To qualify for a return, the product must meet the following requirements:
- The item must be unused and remain in the same condition as when it was received
- The item must include its original packaging, tags, and any accessories that were included with the order
Return Shipping Policy
We aim to keep return shipping requirements clear and transparent.
Defective or Damaged Items
If your chair arrives damaged or has a confirmed defect, FURNITUREHAILSFAMILY will cover the return shipping cost and provide a prepaid return label.
Customer-Initiated Returns
If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order as soon as it is delivered.
Shipping Damage
If your package arrives visibly damaged, please contact us promptly so we can assist you and, when necessary, work with the carrier to file a claim.
Incorrect or Defective Items
If you receive an incorrect item or a defective product, please contact us within the 30-day return period so we can review the issue and determine the appropriate resolution.
Refunds
After your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
Approved Returns
Approved refunds will be credited back to the original payment method used for the purchase.
Processing Time
Please allow up to 10 business days for an approved refund to be processed. Your bank or credit card provider may require additional time before the refunded amount appears in your account.
Exchanges
If you would prefer a different chair or another product, the recommended process is to return the original item first. After your return has been approved, you may place a new order for the item you would like.
For additional information regarding your order, please review our Shipping Policy and Terms of Service.
Contact Us
If you have any questions about this Return & Refund Policy, please contact our support team:
Email: support@furniturehailsfamily.store
Phone: +1 562-866-9449
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 17287 Clark Ave, Bellflower, CA 90706, United States